We offer a comprehensive range of services from technical service, optimization and accessories to training.
SHW Service Hotline
Phone: +49 7361 5578 765
Fax: +49 7361 5578 779
helpline@shw-wm.de
From teleservice to optimization of machine geometry and maintenance to crash insurance – your machine is in the best hands with us.
Because the comprehensive services and service contracts from SHW Werkzeugmaschinen are based on our decades of experience.
They include all service modules that ensure the optimum operation of your machine.
We also offer attractive discounts for our service contracts.
We will be happy to advise you in detail.
Close to you – as part of Teleservice, our experienced service technicians will support you worldwide within minutes – competently and reliably.
In many cases, faults are rectified by remote diagnosis.
A cost-intensive on-site visit is often not necessary.
This reduces the downtime of your machine to a minimum.
Your advantages
- Competent and reliable immediate assistance via professional remote diagnosis
- Cost savings due to short downtimes
- Direct spare parts service
Our services
- Remote diagnosis by in-house experts
- Reliable fault diagnosis via remote maintenance (VPN or modem)
- Direct intervention in the machine parameters or control programs
for troubleshooting possible
Remote diagnosis
Mon to Thu 7 a.m. – 5 p.m.
Friday 7 a.m. – 4 p.m.
We will not leave you alone with your tasks, even outside core hours.
With our helpline, competent SHW Werkzeugmaschinen employees are on hand by telephone to help you find a solution.
If a fault cannot be rectified, it will be recorded precisely and rectified promptly and accurately by the responsible employee.
Your advantages
- Extended availability of our service staff
- Competent and reliable immediate assistance
Our services
- Helpline by in-house experts
- Competent contact persons even outside core hours
- Telephone support in the event of faults
- Prompt, targeted solution if immediate assistance is not possible
Helpline
Mon to Fri 4 – 9 pm
Sat 7 a.m. – 3 p.m.
A regular and professional inspection by an expert from SHW Werkzeugmaschinen minimizes the risk of unforeseen system downtime and therefore increases the productivity of your operation.
Together with you, we schedule the maintenance intervals at which all relevant components are checked.
Thanks to detailed documentation, you know the current condition of your machine at all times and are expertly informed of any necessary repairs.
Your advantages
- Minimized risk of unplanned system downtime
- Increased productivity
- Higher machine availability
- Predictable machine utilization
- Information about the current status of the machine
- Maintaining the value of your machine
Our services
- Inspection at agreed intervals according to checklist
- Checking the geometry (no adjustment)
- Creation of a detailed report on the current status
- Repair recommendation
As part of regular maintenance, our experts automatically replace all wear parts on your machine.
SHW Werkzeugmaschinen has defined these parts for each machine based on many years of experience and analysis.
All measures carried out by us are documented in detail.
This helps our service technicians to quickly identify and rectify possible sources of error.
Your advantages
- Replacement of defective wearing parts
- Automatic provision of the most important spare parts
- Minimized risk of unplanned system downtime
- Increased productivity
- Higher machine availability
- Predictable machine utilization
- Information about the current status of the machine
- Maintaining the value of your machine
Our services
- Coordination of appropriate spare parts stocking
- Testing for contractual functionality
- Complete responsibility for planning and carrying out maintenance work
- Inspection at agreed intervals according to checklist
- Checking the geometry (no adjustment)
- Creation of a detailed report on the current status
- Repair recommendation
The ideal service for maximum accuracy.
All our measuring equipment is calibrated and always corresponds to the current state of the art.
Detailed documentation and evaluation of the results make it easier to initiate appropriate maintenance measures.
In this way, we ensure trouble-free operation and maximum accuracy of your system. Your advantages
- Restoration of accuracy in accordance with the acceptance protocol
- Maintaining productivity
- Reduction of maintenance costs, downtimes and connection parts
- Immediate adjustment by our experts in the event of deviations
Our services
- Extensive geometry check with various tests on site
- Documentation and logging of the measures
Additional options
- Laser measurement
- Renishaw Quick-Check
- NC rotary axis measurement
We give you the security of being in good hands.
With the SHW Safety service module, you can cushion the consequences of a machine crash, even if it was caused by carelessness on the part of your operator.
We will be happy to advise you on the contents of the protection at any time.
Your advantages
- Full cost protection in the event of machine failure
Our services
- Assumption of your costs for the recovery of data and programs (within the agreed scope)
- Assumption of rental and loan costs during the repair (within the agreed framework)
- Assumption of the costs of business interruption (within the agreed framework)
Benefit from our expert knowledge.
In our SHW_akademie, our experienced experts take care of the training and further education of your employees.
In a practice-oriented and didactic format, the seminars impart the specialist knowledge required for the optimum operation of your machine.
Your advantages
- Well-trained and motivated employees
- Training directly on your machine or at the SHW_akademie
- Machine potential is optimally utilized
- Minimized risk of operating errors
- Increase in productivity
Our services
- In-house training academy
- Practice-oriented knowledge transfer
- Training by experienced, in-house trainers
- Programming courses for Heidenhain and Siemens controllers
- Service training courses
- Operator training
Maintenance training at the SHW_akademie focuses on service and maintenance work.
Regardless of the machine and control system, the courses teach the mechanical and electronic basics that maintenance staff need to know for their tasks.
The target group are employees from the areas of maintenance and servicing.
Your advantages
- Maintenance of individual assemblies is made possible
- You can carry out maintenance and repairs on the machine yourself
- Replacement of components and assemblies is possible.
- Preventive maintenance by your employees
Our services
- Practical courses on the machine
- High quality through continuous training
- High learning success due to small groups of trainers
- Flexible spa design for your individual training needs
The innovative product range of our SHW_akademie gives you a quick and smooth start to professional CNC training.
Do you train according to current and future-oriented industry requirements?
We will be happy to advise you.
Your advantages
- better trained employees
- Full utilization of the machine potential
Our services
- Comprehensive range of programming courses and operator training
- Practical training at a high level
- Complete solutions from a single source
With our wide range of customer-specific retrofits, you can extend the functionality of your SHW machine tool.
Whether you want to offer your customers a wider range of products with new production options or increase the efficiency of your operation through shorter set-up times.
SHW Werkzeugmaschinen always has a suitable solution for you.
Your advantages
- Expansion of your production possibilities
- Minimization of throughput times
- Reduction of set-up times
Our services
- Spindle extensions
- Angle milling heads
- Measuring probe
- Round table top
- Pick-up station for oversized tools
- Collision monitoring (Brankamp)
- Numerous other retrofit options
An extensive warehouse and efficient warehouse management reduce the downtime of your machines to an absolute minimum in the event of an emergency and guarantee manufacturer quality down to the last detail.
You can also be sure that the spare part is perfectly matched to your system.
Our spare parts service helps you to identify the right spare part and sends it to you within the shortest possible time.
Within Germany, you can receive a spare part in just a few hours on request.
Your advantages
- Service and spare parts from a single source
- Security against counterfeit products
- Highest spare parts quality thanks to original parts
- Minimization of downtimes
- Convenient ordering by phone, fax, e-mail, letter
Our services
- Technical support for the identification of parts
- Continuous optimization of spare parts
- Extensive stock of original parts
- Shortest delivery times
- Supply of both current and older system programs
- Comprehensive outgoing goods inspection with documentation
- Delivery of parts in stock within 12 hours
- Express shipments around the globe within 24 hours
We optimize your spare parts inventory through the targeted addition of critical spare parts.
This means you can be sure that you have the most important parts to hand in the event of a malfunction.
These include wear parts, parts with key functions and components that are difficult to deliver.
We advise you individually.
You decide which parts you want to have in stock.
Your advantages
- Minimized downtimes
- Cost savings through independent replacement of spare parts
Our services
- Inventory of your spare parts stock
- Advice on optimizing your spare parts inventory
- Ensuring optimum availability of failure-critical parts
Our conversions and modernizations ensure that your system is always state of the art.
We call this program Retro_fit, with which you can increase the efficiency of your system and gain new usage options.
Our service team will optimize your system according to your wishes and requirements.
Your advantages
- Standardized and customer-specific conversion kits with all-inclusive prices
- Fast and reliable realization of the conversions
- Conversion to the latest state of the art
- Spare parts supply for at least ten years
- Accuracy of a new machine
- Higher machine availability
- Warranty: 6 months
Our services
- Takeover of the complete organization and processing
- Dismantling the system at the old location
- Transportation, installation and commissioning of the system
- Shortest implementation time thanks to many years of experience
- if required: rental machine
- Condition-based inspection of your system
- Commissioning
Downtime costs a lot of money.
And because every minute counts, SHW Werkzeugmaschinen always offers you suitable replacement or loan components.
You continue to produce, we repair your defective component at the same time.
You can then buy the replacement component from us if you wish.
Removal and installation are carried out quickly and reliably by our experts.
Your advantages
- Minimized downtimes
- Overhaul at a fixed price
- Always at the cutting edge of technology
Our services
- Removal and installation on site
- prompt delivery after receipt of order
- Competent and fast repair of the damaged component
Our competent personnel with their extensive know-how will ensure that your system gets off to the best possible start.
We deliver, install and commission your SHW machines in your factory.
We are also happy to train your employees in the correct operation of the machine so that nothing stands in the way of the successful start-up of your production.
Your advantages
- Minimized start-up phase
- Precise functional knowledge of the system
- High efficiency from the first day of operation
Our services
- Professional delivery and assembly of your SHW machine
- Professional commissioning
- Testing for contractual functionality
We move your machine to where it is needed.
Benefit from our many years of experience with cross-continental machine relocations.
We ensure that your system is professionally dismantled, transported and smoothly put back into operation.
You have just one contact person who takes care of the entire process and responsibility for you.
Your advantages
- Dismantling and commissioning from a single source
- Everything in safe hands thanks to our many years of experience
- Fair and transparent price
- Exact scheduling enables precise planning of your production
Our services
- Takeover of the complete organization and processing
- Only one contact person for your entire move
- Dismantling of the systems at the previous location on the agreed date
- Safe transportation of the system to its destination
- Installation and commissioning of the systems at the destination
- Shortest implementation time thanks to many years of experience
- earliest possible announcement of the commissioning date
- if required: rental machine
With our range of used machines, we offer you an interesting alternative to a new investment.
After a general overhaul and modernization by SHW Werkzeugmaschinen, the used machines come with our full warranty.
Competent SHW employees take care of installation, commissioning and instruction on site.
We are also happy to search for a suitable used machine for you.
Your advantages
- Significantly lower acquisition costs compared to a new machine
- Immediate availability
- Full warranty
- Installation, commissioning and instruction on site
- CE certification possible for your used machine
Our services
- Complete overhaul and modernization
- Trade-in of your machine tool
- We can find the right financing for you on request
We offer attractive financing options so that you can remain flexible when purchasing your new SHW machine.
SHW Werkzeugmaschinen works together with tried and tested institutions that are at your side as reputable, experienced and competent premium partners.
We will be happy to work with you to draw up a financing and leasing offer.
Your advantages
- Greater financial flexibility
- Protection of liquidity
- Improvement of the balance sheet structure
- Greater scope for investments
- Reliable calculation basis with optimized cost development
Our services
- Referral to reliable financial service providers
- Support with contract processing
